Employee Benefit Consultants,
Risk Managers and Administrators

Since 1976

First Time User Intructions

Once you have read through these directions, please click on the "Online Account Login" tab to the left. Then click on the link for "First Time User" to access the page referenced in these instructions.

Look at the screen below. Pick a user name and password that you will remember and click "continue".

Note: the instructions below state you may choose up to 20 characters to create a user ID and password. For best results, choose up to 10 characters, rather than 20.

The next screen below you will be asked for your social security number, alternate ID*, Date of Birth, your email address, and a security question that only you would know.

*Your alternate ID number is on your identification card, and is shown as "member ID". You must enter your alternate ID and your social security number in order to complete the registration process.

*Note: If Tucker Administrators is providing FSA-only services (in other words, your group does not have the group health insurance with Tucker Administrators) please call Tucker Administrators at 704-525-9666 to request your FSA Alternate ID.

Once you click "continue" a confirmation message with a link is sent to you at the email address you provided.

Click on the link provided in the email as shown below. You will be directed to the login page.

At the login screen, use your login and password you just created going through the registration. You will then access your personal information, as well as useful links regarding your plan. Your information is kept confidential and secure.

If you have problems with your first-time login, please call Tucker Administrators for further assistance at 704-525-9666.

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Contact Us

Tucker Administrators, Inc.

3800 Arco Corporate Drive
Suite 450
Charlotte, NC 28273

Phone: 704-525-9666
Fax: 704-525-9534